PROCare, a leading UK manufacturer of accessible wet rooms, bathrooms and adaptive kitchens, has significantly expanded its operational capacity and warehouse efficiency after implementing Forterro’s ERP and WMS solution Orderwise.
The business increased the number of daily orders it can process from 50 to 200+, boosted picking accuracy to 99%, and scaled its warehouse operations to 75,000 sq. ft. as demand continues to grow nationwide.
Founded in 2001 as a supplier of shower trays, PROCare now supplies adapted bathrooms and wet-room solutions to housing associations, local authorities and contractors across the UK. As its product range and customer base expanded, the company’s manual processes and legacy systems lacked the visibility and control required for sustained growth.
“Before Orderwise, processing 50 orders in a day was time-consuming. Now we’re regularly doing 200+ and handling far more products, all thanks to Orderwise making us more efficient,” said Adam Balmer, IT Manager, PROCare. “Orderwise just works – the prompts, the accuracy, the flexibility. It means we can keep growing without adding more people.”
Manual order entry and paper-based picking meant warehouse teams previously relied on memory to locate and select items. Today, every bathroom order is picked, labelled, and tracked individually using handheld scanners and guided walk routes, a transformation that has drastically reduced errors and driven improved customer satisfaction.
“Our picking errors are so low that even ISO auditors don’t believe us, we’re at around a 99% success rate,” Balmer continued. “Having that level of confidence across the warehouse is game-changing, especially when you’re supplying complex, high-value bathroom components.”
Since adopting Orderwise, PROCare has achieved:
- 300%+ increase in daily orders processed (from 50 to 200+)
- 99% pick accuracy across warehouse operations
- Significant growth in online self-service orders through its trade portal
- Seamless scaling of warehouse capacity to 75,000 sq. ft.
Tom Price, Director at Forterro, said:
“PROCare is a strong example of how a modern, scalable ERP and WMS can unlock sustainable growth. By replacing manual processes and legacy systems with Orderwise, they’ve gained the accuracy, speed and control needed to support their expanding national footprint. As the company grows it has everything in place to scale with it.”
Built on decades of ERP expertise working with distributors, manufacturers and retailers, Orderwise helps thousands of organisations simplify complexity, connect operations and scale confidently.
